Evergreen Vets understands that the information you entrust to us is
important to you, and we are committed to protecting your privacy.
Our privacy policy explains how and why we collect your personal
information; under what situations we may disclose your personal information
to others, and how we keep it secure.
SUMMARY:
Evergreen Vets only collects personal information about you which we need
for the purposes of giving your pet any necessary veterinary services.
We will not sell your personal information to any third parties. We do,
however, use third-party suppliers to help us provide services to you and
your pet(s). In such cases, Evergreen Vets shares the least amount of such
information to allow identification of your pet(s).
We will retain your data only for as long as is necessary.
If you have any questions or concerns regarding how we process your
information, please contact us.
WHAT INFORMATION DO WE COLLECT ABOUT YOU AND WHY?
We need information about you to treat your pet in a professional manner and
we need to collect information from you to do this and to offer you the
right services and products for your particular circumstances. The
information generally relates to name, address, telephone and email contact
information and information in relation to each of your pets.
Your personal information is collected for a number of reasons including:
· To provide your pet’s with the best care we can offer
· To keep you informed of your pet’s treatment
· To advise you in relation to preventative health measures for
your pet.
· To provide appropriate preventative health advice for your
pet.
· To improve the products and services we offer our clients’
pets.
To process your information, we mainly rely on the following legal basis:
Performance of a Contract: The use of your information is
necessary to perform the contract that you have with us.
Legitimate Interests: We may use your information for our
legitimate interests, for example to provide you with text messages, emails
or newsletters, or to improve and promote our products and services, along
with administrative and legal purposes.
Consent: We rely on your consent to use your personal
information for certain products. You may withdraw your consent at any time.
Please contact us if you wish to do so.
INFORMATION WE SHARE
On occasions, we have to share elements of your personal information with
others. This can be when, for example, we have to use outside Laboratories
for diagnostic purposes, or when dealing with insurance providers or
referral practices. When we share your data, we will limit the amount shared
to the minimum required to safely and correctly identify your pet and you.
MARKETING
Occasionally, we may like to send you information about our products and
services which may be of interest to you. We will collect your information
for marketing purposes if you give consent.
If you do not want us to do this, please inform us and we will stop.
INFORMATION SECURITY
We use an appropriate combination of both organisational and technical
measures to ensure, as far as reasonably possible, the confidentiality,
integrity and availability of your information at all times. If you have a
security-related concern, please contact us to discuss.
INFORMATION WE COLLECT THROUGH YOUR USE OF OUR
WEBSITE
We collect information through the use of cookies and similar technologies,
to enable us to remember you when you visit our website and to improve your
online experience.
The use of these cookies helps us understand how you use our website and
enhance our overall product and service offering to you. When you visit our
website, we may record your device information including IP address,
hardware and software used, general location, and when and how you interact
with our website.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the information that Evergreen Vets
holds about you. We will provide you with this information within one month
of receiving your request and verifying your identity.
If you believe your personal information is incorrect, or if you believe we
are no longer entitled to use your personal data you have the right to
contact us about your concerns.
If you have any questions about how we use your personal information, please
contact us using the details provided at the end of this policy.
RETENTION OR DELETION OF YOUR DATA.
The information we collect about you is subject to various regulatory and
legislative requirements. In addition, we aim to keep your personal
information no longer than we have to for us to fulfil our obligations to
you. Where it is not possible to delete your data, we will ensure that the
appropriate security and organisational steps are put in place to protect
the use of your data.
COMPLAINTS.
We work hard to ensure that your personal information is treated safely and
securely.
However, if you have a complaint please contact us, by phone, email or talk
to a member of our team at the surgery.
You also have the right to complain to the Information Commissioner’s
Office.
CHANGES TO OUR PRIVACY POLICY.
We review our Privacy Policy regularly and will place any updates on our
website and in relevant client communications and leaflets.
WHOM TO CONTACT IN RELATION TO PROCESSING YOUR
PERSONAL INFORMATION AT THE DALES VETERINARY PRACTICE.
Evergreen Vets controls the processing of personal data on its IT systems.
If you would like to discuss anything in relation to this policy, withdraw
your consent or learn how we handle your personal information, please
contact The Practice Manager either by phone on 01625 859019, or by
email at
Contact Us